Refund & Cancellation Policy 退款与取消政策

Last updated 最后更新: 2026-10-25

Digital content 数字内容

Membership, drama/episode unlocks and virtual gifts are delivered instantly. Because you get immediate access, they are generally non-refundable once delivered, except where required by law or in the cases below.

会员、整剧/单集解锁及虚拟礼物即时到账，交付后一般不予退款，法律另有规定或以下情形除外。

When we refund 可退款情形

Duplicate charges; payment taken but content not delivered within 24 hours; content that is unplayable due to our technical fault and that we cannot fix; unauthorised charges reported promptly. Refunds go back to the original payment method, usually within 5–10 business days.

重复扣款；扣款后24小时内未到账；因我方技术故障无法播放且无法修复；及时报告的未授权扣款。退款原路返回，一般5–10个工作日到账。

Cancellation 取消

Membership does not auto-renew, so there is nothing to cancel; it simply ends on its expiry date. Unpaid orders can be abandoned at any time with no charge.

会员不自动续费，无需取消，到期自动结束。未付款订单可随时放弃，不会扣费。

Merchandise 实体周边

Unshipped orders can be cancelled for a full refund. Items that arrive damaged or wrong may be returned within 14 days of delivery for a replacement or refund.

未发货订单可取消并全额退款。商品损坏或错发，可在签收后14天内申请换货或退款。

How to request 如何申请

Email [email protected] with your account name and order ID (shown on pay.nyxpeak.com under Recent orders). We reply within 3 business days.

请发邮件至 [email protected]，附上账号和订单号（在 pay.nyxpeak.com「最近订单」可查），我们将在3个工作日内回复。